In Episode 11 of A Coleman Conversation, host Bob Coleman sits down with Shay Kleinschmidt, VP of Lending at FranFund and the 2019 Coleman Emerging SBA Lender of the Year. The discussion blends Shay’s unique career journey with her perspective on the evolving world of franchise financing and small business lending.
At FranFund, Shay leads the lending operations, guiding franchisees and small business owners nationwide through the funding process. FranFund brings deep expertise in SBA loans, Rollover as Business Start-up (ROBS), and a wide range of funding strategies that help entrepreneurs launch and grow with confidence.
Drawing from her experience, one topic Shay explored in this episode is the strength of the franchise model. She discussed how built-in support systems and proven business models often give lenders more confidence when financing franchise opportunities. This stability, paired with the determination of entrepreneurs, is helping drive the rapid growth of franchise financing.
When it comes to SBA lending in 2025, Shay shared an optimistic outlook. She talked about the positive return of the SBA franchise directory and noted that while the borrower base is expanding, many are approaching lending decisions more thoughtfully. She also shared where franchise growth is strongest, with Texas and Florida leading the way, and which industries are thriving, including health and wellness, pet care, service-based businesses, QSRs, and mental health.
Shay also offered advice for aspiring SBA lenders, especially women starting in the industry: “Network relentlessly, build relationships, and never stop learning.” It’s a piece of wisdom drawn from her own experience, and one she believes can make a lasting difference in any career.
Episode 11 is a must-listen for anyone interested in the future of small business lending, the power of franchising, and the career journey of an industry thought leader.
Watch the full episode of A Coleman Conversation here: https://www.youtube.com/watch?v=gNGuSnvDXRk